Frequently Asked Questions
Are you an US-based company?
ElastiQmsp is a South Africa-based company, registered in the United States. This structure allows us to serve clients internationally while delivering cost-effective, high-quality technical expertise from our South African operations.
How is billing structured?
We aim to provide fixed, predictable costs wherever possible. For short-term projects or engagements, an hourly model may be used to provide the flexibility you need.
What if our workflow fluctuates?
Workloads fluctuate - that’s exactly what ElastiQmsp is built for. Our flexible, pay-as-you-use model lets you scale support up or down, from a few hours of engineering to a full-time embedded engineer. Need extra capacity for a busy period or project? We can provide burst capacity when you need it.
What hours do embedded engineers work?
We operate 24/7 and can adapt to your working hours and operational needs, providing support when you need it; whether that’s during standard business hours, after hours, or around the clock.
What happens if an engineer does not meet our standards?
Our thorough screening process ensures the right engineer from the start. If a mismatch occurs, we’ll work with you to resolve it or provide a better fit, with no gap in support. Our team steps in when needed to keep you covered.
How quickly can embedded engineers be onboarded?
We can typically provide an interim engineer within a few days while we identify and onboard the right permanent engineer. Permanent placements can usually be established within approximately one month, depending on notice periods.
Who would be the legal employer of embedded engineers?
ElastiQmsp remains responsible for all HR, employment, and administrative functions, so you can focus on your clients and your business.